Turbine Goes From Bad to Worse

Oct. 3, 2013

Turbine Goes From Bad to Worse

Turbine support staff stated on the 30th that most issues were resolved, but players are still reporting repeatedly billing to their accounts. This isn’t the first time Turbine has had a “glitch” in their billing system. This already happened inAprilof this year! They even made an update to said system earlier this year.

Players and customers are complaining that Turbine is closing their threads and banning accounts that are asking for information and demanding answers in the forums. I looked through all 3 forums (AC, DDO and LotRO) and I found 5 posts about this issue and all of them were in Asheron’s Call (one would think that there would be more). Some were complaining in these posts about this very issue.

Whilst we don’t encourage mob mentality, if you have been affected and feel it is appropriate to report this to a public domain, contact the BBB to fill a claim (after all, it is the second instance of such occurrence) you can do sohere.

Technical glitches happen, and Turbine’s phone support can be swift and friendly, the more prominent and public reaction (online/forums) of Turbine’s Community Management is often baffling. Customers are shocked to be met with cold indifference and censorship policies about genuine issues. These attitudes create an unfriendly and unreachable feel of a company that used to go by “Powered by our Fans”.

With the constant mismanagement at Turbine these days, one can only wonder how much longer they will stay in business if they continue to anger their userbase with unfriendly community facing activities.. Will Warner Brothers finally pull the plug on them? I guess we’ll have to wait in see, but we’re betting everything depends on the success or failure of their upcoming expansion: Helms Deep.

With all the issues happening with billing systems, how do you feel about sharing your information and card details with gaming companies? Sound off in the comments.